Frequently asked questions
I forgot my online banking username. What should I do?
How do I reset my online and mobile banking password?
Other frequently asked questions
FAQs for Personal Banking products and services
FAQs about products and services of Small Business Banking
These FAQs are intended to provide an overview of the information on issues related to financial products or services, or regulatory requirements faced when undertaking financial activity in mainland China. Due to the diversity and complexity of financial products/services and local regulatory environment these FAQs can only provide an outline of the issues. The information is provided for your reference only and shall not be construed as legal, financial or any other professional advice. HSBC makes no guarantee, representation or warranty and accepts no responsibility for the accuracy updatedness and/or completeness of the information.